Clinic Services

Need to see a doctor or Aboriginal Health Worker?
Ask us today about a free health check.
Consultations with the GPs are by appointment during business hours.

Services Provided:

Transport | Social Emotional Wellbeing (SEWB) | Child & Maternal Health | Health Checks
GP Management Plans | Women’s Health | Men’s Health | Immunisations
Speech Therapy | Psychology | Dental Clinic | Physiotherapy | Podiatry | Wound Care
Pathology Services | ECG‘s | Paediatrician | Chronic Disease Education/Support Groups
| Australian Family Partnership Program

Home Visits

Home visits are not routinely available for patients within this practice. However, you may discuss individual arrangements and circumstances with your doctor. Some visits are available from the Aboriginal Health Workers if required.

Care Outside of Normal Opening Hours

The practice participates in 24 hour care for patients via a roster system at Mt. Druitt District Hospital.

• Interpreter Services

  If you require an interpreter or have a hearing impairment and need assistance please advise reception while making an appointment and arrangements will be made with an interpreter to assist you.

• Your Personal Health Information

  Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles

• Updating Your Details

  If you have not been into the practice for a while we may need to update your details on our computer system. The reason for maintaining updated information is very important in order for us to provide you with a high standard of care.

  To ensure that we are in a position to provide the best and most appropriate services and referrals for you or your family we require the following information from you at reception:

  • Your full name and Your date of birth
  • Your current contact details including address, phone number, contact in case of an emergency
  • Whether you are of Aboriginal or Torres Strait Islander origin
  • Your current Medicare and/or health care card numbers

  When you make your next visit please take the time to provide reception staff with your updated details so that your medical records remain current.

• Your Rights

  If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist.

  You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including the Medical Registration Board, Australian Medical Association (AMA) or Health Care Complaints Commission at:

  NSW Health Care Complaints Commission
  Level 13 323 Castlereagh Street Sydney NSW 2000
  Locked Bag 18
  Strawberry Hills NSW 2012

  Phone: 1800 043 159 (toll free)
  Phone: (02) 9219 7444
  Fax: (02) 9281 4585
  TTY: (02) 9219 7555
  Email: hccc@hccc.nsw.gov.au
  Website: www.hccc.nsw.gov.au