Medical Receptionist / Transport Officer

Position Location

Mt Druitt

Hours per week

38

Is this an Aboriginal and or Torres Strait Islander identified position?

Yes

Minimum Qualifications

Essential Criteria

• Aboriginality
• Previous experience in reception which includes being able to manage your time and getting things done in a busy clinic reception.
• Ability to support the operations of a demanding client focused work environment.
• Excellent communication skills including the ability to communicate with local Aboriginal people
• Computer skills including experience with patient appointment programs and patient information recall systems
• Ability to work as part of a team.
• Demonstrated awareness of and sensitivity to Aboriginal culture and history, and current issues affecting lives of Aboriginal people

Desirable Criteria

Experience of working in general practice settings

About The Position

Key Duties

• Maintain the privacy and dignity of clients at all times
• Act with tact and diplomacy when dealing with information of a highly sensitive nature
• Work within strict confidentiality guidelines, ensuring all personnel and/or client information is kept secure
• Front desk, provide a high level of customer service
• Phone, prompt and professional answering and transfer of calls
• Coordinate clinic appointments, update Communicare and coordinate phone triage as required
• Reports provided as required
• Knowledge and understanding of the issues that impact on Aboriginal people and Aboriginal communities
• Compliance of EEO, WH&S and Ethical Work Practices

Client Transport/ Deliveries
• Timely pick up and transporting of clients/ hospital /home as scheduled
• Emergency pick up of clients as directed
• Timely delivery and or pick up of medications, pathology, supplies and equipment as directed.
• Maintain a log / record of all journeys/ pick ups

Vehicle Maintenance and Administration
• Responsible cleaning, maintenance and reporting of any damage to vehicle
• Ensure log book are used on a daily basis • Operation of vehicle and use of petrol card to being line with WACHS procedures
• Assist in maintaining the WACHS fleet, arrange servicing as required.

Note: Aboriginality is a genuine occupational qualification for the above position and is authorised under Section 14D of the Anti-Discrimination Act 1977 No. 48.

Location

Palmerston Road, Mount Druitt

Type of employment 

Full time

Hours per week 

38

Is it an Aboriginal and or Torres Strait Islander identified position 

Yes

Please list the minimum qualifications for the position 

• Aboriginality
 • Previous experience in reception which includes being able to manage your time and getting things done in a busy clinic reception.
 • Ability to support the operations of a demanding client focused work environment.
 • Excellent communication skills including the ability to communicate with local Aboriginal people
 • Computer skills including experience with patient appointment programs and patient information recall systems
 • Ability to work as part of a team.
 • Demonstrated awareness of and sensitivity to Aboriginal culture and history, and current issues affecting lives of Aboriginal people

About the position 

The position provides the first point of contact for clients entering the clinic. It is responsible for a high level of customer service, processing appointments and client data. The position primarily provides transport services to assist the day to day operations of the clinic and health program and provide a quality client service.